Last Updated: [22/01/2025]

Welcome to Hornbill & Olikh. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing or using our site, you agree to these Terms. If you do not agree, please refrain from using our services.

1. General

1.1. These Terms apply to all users of the website and customers purchasing products.

1.2. We reserve the right to modify these Terms at any time without prior notice. Updates will be posted on this page with the "Last Updated" date.

2. Orders and Payments

2.1. All orders are subject to availability and confirmation of payment.

2.2. Prices listed on our website are in Malaysian Ringgit and may include applicable taxes unless otherwise stated.

2.3. Payments must be made via the payment methods provided on our website. We do not store payment information.

3. Custom Products

3.1. Custom-made watches are produced based on specifications provided by the customer. Accuracy and completeness of these details are the customer's responsibility.

3.2. Custom orders cannot be canceled or refunded once production begins.

3.3. Delivery timelines for custom products may vary based on complexity. We will provide an estimated timeline at the time of order.

4. Shipping and Delivery

4.1. We deliver to the regions specified on our website. Delivery fees and timelines will be displayed at checkout.

4.2. Customers are responsible for providing accurate shipping details. We are not liable for lost or delayed deliveries due to incorrect information.

5. Returns and Refunds

5.1. We accept returns of standard (non-custom) products in their original condition within 14 days of delivery.

5.2. Custom-made products are non-returnable and non-refundable unless defective.

5.3. Refunds for eligible returns will be processed within 14 days of receiving the product.

5.4. Purchases made via FPX are not eligible for refunds.

6. Product Warranty

6.1. All products are covered under a 6 month limited warranty against manufacturing defects.

6.2. The warranty does not cover damages resulting from improper use, accidents, or unauthorized repairs.

6.3. Warranty claims require proof of purchase.

6.4. Full warranty policy stated in our Returns & Warranty Policy.

7. Intellectual Property

7.1. All content on our website, including text, images, and logos, is the intellectual property of Hornbill & Olikh unless stated otherwise.

7.2. Unauthorized reproduction, distribution, or use of our intellectual property is strictly prohibited.

8. Limitation of Liability

8.1. Hornbill & Olikh is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

8.2. Our total liability is limited to the purchase price of the product in question.

9. Privacy Policy

9.1. By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.

9.2. We prioritize the protection of your data and comply with relevant privacy laws.

10. Governing Law

10.1. These Terms are governed by the laws of Malaysia.

10.2. Any disputes will be subject to the exclusive jurisdiction of the courts in Malaysia.