Last Updated: [22/01/2025]

1. Delivery Areas

We currently ship to all states and territories within Malaysia. For deliveries to remote or rural areas, additional time may be required.

2. Processing Times

  • Orders are processed within 14 business days after payment confirmation (unless stated otherwise, for example, Pre-Order products).

  • Orders placed on weekends or Malaysian public holidays will be processed on the next business day (unless stated otherwise, for example, Pre-Order products).

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your location.

  • Free shipping may be available for orders exceeding RM1,500.

4. Delivery Times

  • Standard delivery typically takes 14 business days from the date of dispatch (unless stated otherwise, for example, Pre-Order products).

  • Please note that delivery timelines may vary due to factors beyond our control, such as courier delays or adverse weather conditions.

5. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to monitor the status of your shipment.

6. Failed Deliveries

  • If a delivery attempt is unsuccessful, the courier may leave a notification for redelivery or provide instructions for pickup at a local depot.

  • Additional fees may apply for repeated delivery attempts due to incorrect shipping information or missed delivery windows.

7. Responsibility for Accurate Information

Please ensure your shipping details are correct at the time of purchase. Hornbill & Olikh is not liable for delays or failed deliveries caused by inaccurate or incomplete information provided by the customer.