Effective Date: [22/01/2025]

1. Scope of Services

1.1. Customer Support:

• Our customer support team is available to assist you with product inquiries, order updates, returns, and warranty claims.

• You can reach us via email at customer@hornbillolikh.com.

1.2. Custom Orders:

• We offer bespoke watch-making services tailored to your specifications. Our team will guide you through the process to ensure your vision becomes reality.

1.3. Warranty

• For warranty-covered repairs, refer to our Warranty Policy for details.

2. Service Standards

2.1. Timely Assistance:

• We aim to respond to all inquiries within 2 business days.

2.2. Quality Assurance:

• Our team is trained to ensure that every service provided meets our high-quality standards.

2.3. Transparency:

• Customers will be informed of any service fees, estimated timelines, and other relevant details prior to service commencement.

3. Fees and Payment

3.1. Service Fees:

• Service fees will be communicated upfront and vary depending on the complexity of the task.

3.2. Payment Methods:

• We accept payments via the methods available on our website. All service payments must be made in full before service completion.

4. Limitations and Exclusions

4.1. We reserve the right to decline services for products that have been extensively modified, damaged by misuse, or repaired by unauthorized parties.

4.2. Services are available only for genuine Hornbill & Olikh products. Proof of purchase may be required.

5. Customer Responsibilities

5.1. Accurate Information:

• Provide complete and accurate details regarding the service request.

5.2. Product Care:

• Follow the care instructions provided with your product to ensure its longevity and reduce the need for repairs.

6. Changes to Services

We reserve the right to modify or discontinue our services at any time. Any changes will be communicated through our official channels.

Thank you for choosing Hornbill & Olikh. We are here to ensure your experience with us is exceptional.