1.1. Eligibility for Returns:

• Returns are accepted for standard (non-custom) products in their original, unused condition with all tags and packaging intact.

• The return request must be initiated within 14 days of the delivery date.

• Returns for products purchased via FPX are accepted however only for exchange of a faulty product, no refunds are allowed.

1.2. Non-Returnable Items:

• Customized or made-to-order products

• Final sale or clearance items

1.3. Return Process:

• Contact our customer service team at customer@hornbillolikh.com to initiate the return.

• Provide your order number, reason for the return, and photos if applicable.

• Once approved, ship the product back to us using a trackable service. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.

1.4. Refunds for Returns:

• Approved returns will be inspected upon receipt.

• Refunds will be issued to the original payment method within 14 business days of inspection approval.

2. Warranty Policy

2.1. Warranty Coverage:

• All Hornbill & Olikh products come with a 6 month limited warranty covering manufacturing defects.

• The warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, neglect, or unauthorized repairs

  • Cosmetic damage (e.g., scratches, dents) that does not affect functionality

2.2. Warranty Claims:

• To file a warranty claim, contact us at customer@hornbillolikh.com with proof of purchase, a description of the issue, and photos of the product.

• If the claim is approved, we will repair or replace the item at no cost to you. If a replacement is unavailable, a refund may be issued.

3. Limitations and Exclusions

• The warranty is valid only for the original purchaser with proof of purchase.

• Hornbill & Olikh is not responsible for incidental or consequential damages resulting from the use of our products.